Refund policy
Return & Refund Policy – Mina’i Art of Radiance
At Mina’i Art of Radiance, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.
Returns Eligibility
Due to the hygienic and personal nature of beauty & cosmetic products, we do not accept returns or exchanges once the product has been opened or used.
Returns are only accepted if:
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You receive a damaged, defective, or wrong product
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The issue is reported within 24 hours of delivery
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Opened or used cosmetic products
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Items damaged due to misuse
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Products purchased during sale or promotions
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
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Contact us within 24 hours of delivery
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Share clear photos/videos of the product and packaging
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Email us your order number and issue details
📧 minaiartofradiance@gmail.com
Once verified, we will offer:
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A replacement, or
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A refund, depending on the situation
Refund Process
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Approved refunds will be processed within 7–10 working days
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Refunds will be issued via:
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Bank transfer, or
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Store credit (as applicable)
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Shipping charges are non-refundable
Courier Issues
Mina’i Art of Radiance is not responsible for delays or damages caused by courier companies, but we will assist you in resolving the issue.
Order Cancellation
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Orders can only be canceled before dispatch
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Once shipped, orders cannot be canceled
Contact Us
For any return or refund-related queries, please contact us at: